Refund policy
You must request a return within 14 days of receiving your order.
Process for returning an item :
1. Make sure it meets the criteria for a valid return
2. Send us a message at Sales@FoodSafeCakeTopper.com
indicating the intent to return the item. Please include the following in the email :
• Photo/video of the item depending on the item
• Tags and labels attached
We will respond you on a business day within 24 hours and assist you in processing the return of the purchased item.
If your return request is accepted, you should return back the item(s) within 7 days.
• Please ensure that if you are returning product(s), they should be in perfect condition, unused, unwashed and with their original packaging (if applicable)
• Buyer is responsible for return shipping cost
• Original shipping charges will not be refunded
As soon as we receive the item as-shipped condition, we will refund you the purchase price and inform you via email.
ACCEPTABLE RETURN REASONS
Your return can only be approved based on the following reasons:
Reasons
Description
Objective reasons
Damaged
The product is damaged in delivery
Defective
The product does not function as described in its manufacturer specification
Incorrect/wrong item
Not the product the customer ordered (e.g. wrong size or wrong color)
Missing items/parts
Missing items/parts as indicated in the packaging
Does not fit*
A customer receives the size that was ordered but it does not fit*
RETURNS & REFUNDS
OUR 7-DAY MONEY BACK GUARANTEE
www.hajicandle.com guarantees that any item bought from us will be refunded within 7 business days, post-purchase money-back guarantee.
Request Refund
If you are eligible for a refund in accordance to refund reasons stated above, you can request a refund in “My Account > Orders” or you can use the link given below:
My Account
Choose an item or the entire order and click on “request refund” button. Let us know that you would like a refund, with a clear explanation of why you are not satisfied with the delivery and upload images or any other supporting materials. We would like to know where things went wrong or how we can improve customer satisfaction and work experience. Each issue will be investigated within 1-2 business days. As a result, the customer will receive an email, if the customer is eligible for a refund, then the refund will occur in accordance with our refund policy stated below.
TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND
Replacement option: once the item has undergone the quality evaluation process, expect to receive the item within 10-15 business days from the date we receive the tracking information of the returned item.
Refund option: customers who have requested for refund can expect to receive it within the following time frames:
Payment Method (at the time of purchase)
Refund Option
Refund Lead Time (to see the amount on your bank statement)
Credit card / Debit Card
Credit / Debit Reversal
Paypal
Paypal reversal (if Paypal balance)
5-7 business days
Credit reversal ( if Paypal is linked to a credit card)
5 to 15 banking days
Note: The amount may be reflected in your next billing cycle
Debit reversal ( if Paypal is linked to a debit card)
5 to 30 banking days(Depending on your issuing bank)
Note: The amount may be reflected in your next billing cycle
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Sales@FoodSafeCakeTopper.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Sales@FoodSafeCakeTopper.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.